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Franchise Outlet Training and New Hires

March 10, 2006

Often in franchising, franchise outlets will have turnover of key personnel. They may seek the services of the franchisor to train the new employee. In some cases franchise or training of managers may actually be required to be done by the franchise himself. This is done to maintain consistency and quality control in the franchise outlets throughout the system.We noticed that in our franchising company this became a very serious issue. In this day and age where employees hold jobs for an average of 3.2 yrs. you can see the problem. In this new paradigm training becomes the key to success. It is for this reason that I added a clause into our franchising agreements below;4.3.3 New HiresIn the event that Franchisee hires a new location or operations manager or lead technician following completion of the initial training program described in Section 4.1.5, Franchisee will cause each of such new hires to attend a course providing the training required for such person’s position within ninety (90) calendar days of the date such person is hired by Franchisee or not later that the date such course is next offered by Franchisor if more than three months after such person is hired…

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