Your most critical business decisions often come down to prices: how much to charge and how much to pay. Prices have been driven down in the South Asian call center industry in the last two years, thanks to a flood of new entrants into the industry, a glut of low-end capacity, and improvements in telecommunications services — particularly managed VoIP services and hosted call center technology from vendors such as Stratasoft, Five9 and TelephonyAtWork.Listed below are prices offered by merchant call centers in South Asia and Dubai for voice programs from U.S. clients. Price data comes from competitive bids received by InternationalStaff.net rather than from market surveys. Facilities submitting prices were prescreened. Unscreened, lower-quality facilities will generally be 10 percent to 15 percent cheaper than the prices listed below. Since most bids were made on the basis of aggregated contract opportunities, individual programs offered by firms going offshore alone might be more expensive, particularly in India.Prices charged by merchant call centers in India and Pakistan differ according to the type of facility ownership, the number of Western staff onsite, and whether the firm maintains an office in North America. Higher numbers of Western staff on site are generally associated with…